🌱 Written by the Memodyne Wellness Desk📅 Updated August 2026✅ Every ingredient checked against the label
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A Damaged Package on Arrival: What to Actually Do

2026 guide · Memodyne Wellness Desk

If your package arrives visibly damaged, worth knowing the practical next steps before assuming the product inside is fine.

What to actually do first

Photograph the damaged packaging before opening it further, and check whether the bottle itself — not just the outer box — shows any sign of compromise, such as a broken seal.

What to actually do next

Contact customer support with your order number and the photos, and ask directly whether a replacement or refund applies in this specific situation, rather than assuming based on the general 60-day guarantee alone.

💡 This is general educational information, not personalized medical advice.

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